Frequently Asked Questions
We offer a comprehensive Rug Sizing Guide to help you select the perfect size for your room. For tailored advice, book a complimentary virtual consultation with one of our design specialists. We'll review your floorplan, furniture layout, and lifestyle to guide you to the ideal fit.
Yes. We offer virtual rug visualization using a photo of your space, allowing you to preview your chosen rug in situ. For clients in the Sydney and Melbourne Metropolitan areas, our White Glove Home Approval Service lets you view and trial rugs in your home before making a final decision.
Every rug we offer is meticulously handwoven & crafted by skilled artisans using time-honoured techniques passed down through generations. Our commitment is to authenticity, sustainability, and enduring quality. This rug size guide reflects that philosophy—ensuring that each piece you select not only fits your space with elegance and purpose, but also upholds the values of craftsmanship and conscious living.
If your rug isn’t quite right, we offer returns and exchanges within 14 days (conditions apply). Simply contact our client services team, and we’ll assist with return arrangements to ensure a seamless experience.
Absolutely. Cadrys offers fully bespoke rug services, available through our website or by private consultation. Choose your own dimensions, materials, colors, and patterns. Whether adapting an existing design or creating something from scratch, our artisans and design team bring your vision to life.
Yes. Every rug is shipped with premium, fully insured delivery, carefully packed to ensure its arrival in flawless condition. For high-value or oversized pieces, we offer white-glove delivery and in-home installation in select regions, ensuring a polished and professional experience from start to finish.